Delete your account & data

How to request deletion

Option 1 — in the app

1. 1Sign in to Cook4Me and open Settings.
2. 2Scroll to the “Danger zone” section.
3. 3Tap “Delete account” and confirm.

Option 2 — by email

Email support@cook4me.io from the email address on your account, with the subject “Delete my account”. We’ll verify it’s you and process the request. Deletion requests are completed within 30 days.

What is deleted

• Your profile and account login details (name, email, phone).
• Your saved chefs, meal requests, and in-app messages.
• Your delivery/kitchen address and dietary preferences.
• For chefs: your public profile, menus, and uploaded photos.

What is retained (and for how long)

• •Records of completed bookings, payments, invoices, and payouts are kept for up to 7 years where required by UK law (tax, accounting, and fraud-prevention obligations), then permanently deleted.
• •We never store your card details. All payments are processed by Stripe; card data is held by Stripe under their own retention and security policies.
• •Chefs only: if we have completed a right-to-work check on you, a minimal record of it is kept for the length of your engagement plus 2 years — your name, the date, the method, the outcome, any expiry, who checked it, and the evidence itself. The rest of your account is deleted as described above. We are required to be able to evidence the check, so Article 17(3)(b) disapplies the right to erasure for this record alone. When you ask us to delete your account, we will tell you the date it is destroyed.
• •Anonymised or aggregated data that can no longer identify you may be retained for analytics.